International Leasing Solution | Car Lease & Fleet management

Outsourcing international fleet management to One Arval

Outsourcing your company's vehicle fleet is an excellent way to save time and money - and Arval can make it happen with its unique One Arval approach: identical treatment and same services in all 29 Arval countries.

Here at Arval, we find the car policy that suits you best. We manage your vehicles and drivers, and give you up-to-the-minute data from your international fleet. Unlike other international fleet management companies, our international leasing solutions spare you unexpected costs.  We check in with you and your drivers regularly. Any expression of dissatisfaction is viewed as a complaint. All of us here at Arval stand by our company’s motto: We care about cars. We care about you both on local and international levels.

We Advise

We Advise

We advise you on a company car policy that matches your organization’s needs.

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We Manage

We Manage

We manage your cars and drivers

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We Report

We Report

We provide you with all relevant fleet data to make your decision-making process easy

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We Commit

We Commit

We are committed to delivering on our promises.

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Our international leasing solutions: Arval brings a personal touch to car leasing & fleet management

We like to get to know you and your drivers better. Some think of car leasing as a B2B service. Arval sees it as person-to-person -- or, as our slogan goes, “leasing with a personal touch.”

A single contact who knows your company well

The Account Manager is your single point of contact in all day-to-day aspects of managing your fleet. Whatever the issue – perhaps negotiating the best deals for you or managing the servicing and repairs of your vehicles – you can rely on a professional dedicated to your company, who will forge a close working relationship with you and your drivers. Arval Account Managers find the right solution for each question in line with the Master Agreement, the Service Level Agreement and your Company Car Policy.

The account team keeps your fleet running smoothly

An Account Team, led by the Account Manager, ensures that you are always at the heart of our activities. The Account Manager, central to the team’s organisation, is your single point of contact. He or she works with an Account Team, made up of operational experts, who book cars in for repairs, arrange replacement vehicles and much more.

We always ensure that we are closer to our clients than other players in the market. This is because our unique structure allows us to leverage all the advantages of being a large operator while giving our clients the benefit of dealing with a small entrepreneurial office. We make sure our interactions never lose that personal touch.

Arval BNP Paribas Group - Full Service Vehicle Leasing


YOUR ONLINE POSSIBILITIES

An overview of the Arval online tools available for you.
Your Access

Single Sign On (SSO): Your login credentials give you access to all portals you are registered to. Once signed in, you simply select the platforms you want to enter.

You  have the opportunity to create authorization levels in your Arval online account. This way you can create different roles within the organization of your fleet management. Currently we identified:

  • the fleet manager, who’s right is to access all data
  • the financial contact, who’s right is to access the invoices.

Contact your account manager for the creation of these roles in your Arval online account.

My Arval

My Arval is our customer hub that acts as a window to our key reporting tools. It also provides you with instant access to a host of information valuable to fleet managers or financial contacts depending on their authorisation level.

My Arval allows you to access everything you need to know in one intuitive portal. A social media wall with the latest automotive industry news and access to all available portals. My Arval is your base from where you can do your fleet management. A question? In My Arval you are just one click away from asking your account manager.

WHY USE MY ARVAL?

  • Identify at a glance, your current fleet situation
  • Monitor and control your Whole Life Costs by drilling down to specific information
  • Collect relevant information on each of your contracts
  • Get a complete picture of your fleet CO2.


KEY FEATURES

Archive
All relevant documents are stored automatically in your archive. You can search for it both on a driver- and contract level.

Delivery Calendar
All expected deliveries are shown on the delivery calendar. Extra order information is shown when hovering over an item.

Arval Service Partners
An overview of all available Arval Service Partners with a search option on type of service, brand, location and distance.

Be Connected
Get directly in touch with your dedictaed contact at Arval via telephone or e-mail.

Inbox
Your messages from Arval collected in one inbox. You will be alerted when new documents are available.

Access
From My Arval you have access to all your online solutions like My Fleet Status and Arval Active Link.

My Fleet Status

My Fleet Status is a powerful, daily refreshed and responsive web-based application, delivering 24/7 online information. It assists you anytime in managing your fleet and controlling Whole Life Costs.

Online reporting solution to support your daily fleet management decisions and actions. My Fleet Status is a powerful, instantly refreshed and responsive web-based application, delivering online information 24/7. It assists you in managing your fleet and controlling your total cost of ownership. Available at anytime, anywhere you are and on any devices.

You can set authorisation levels for the fleet manager- and the financial contact role. The latter can only consult financial information.

WHY USE MY FLEET STATUS?

  • Identify at a glance, your current fleet situation
  • Manage your drivers and their behaviour
  • Collect relevant information on each of your contracts
  • All invoices and other financial information available in one place
  • All price- and choice lists per job category
  • Request documents, maintenance, rental vehicles and more.

WITH MY FLEET STATUS YOU WILL:
  • Collect relevant information on each of your contracts
  • Identify at a glance your current fleet situation
  • Monitor and control your costs by drilling down to specific information
  • Focus on each of your vehicles
  • manage your daily fleet operations.
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Service Level Agreement: our mission is your satisfaction

Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.

With our Service Level Agreement, we draw up guarantees and service standards with you beforehand.  Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.

  • We set clear processes and service standards so that you know what to expect
  • We make regular surveys, measure our performance and your level of satisfaction
  • Every expression of dissatisfaction is a complaint, regardless the cause
  • Our commitment means you get what you signed up for

Complaints are an opportunity to improve

We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.

A complaint means that we have not met your expectations and tells us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.

If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3-5 days depending on countries.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process ameliorated do we consider the issue resolved.

Arval BNP Paribas Group - Full Service Vehicle Leasing